Question 1

How can I place an order?

Accepted Answer

Select your preferred piece and size, add it to your cart, and complete the checkout process. Once your order is confirmed, you will receive an order confirmation via email.

Question 2

What does Made to Order mean?

Accepted Answer

Made to Order means your piece is crafted after your order is placed, allowing us to create thoughtfully while avoiding excess production.

Question 3

How long will my order take to arrive?

Accepted Answer

Orders are processed and dispatched within 7–10 business days. You will receive tracking details once your order has been shipped.

Question 4

Can I change or cancel my order?

Accepted Answer

Since each piece is prepared specially for you, changes or cancellations can only be accepted within a limited time after placing the order.

Question 5

How do I choose my size?

Accepted Answer

Please refer to our size guide available on each product page. For any assistance, you can contact us before placing your order.

Question 6

Do you accept returns or exchanges?

Accepted Answer

As each piece is made in limited quantities, returns and exchanges are only accepted under specific conditions mentioned in our return policy.

Question 7

How should I care for my PRAÉ piece?

Accepted Answer

We recommend dry cleaning and gentle handling to maintain the quality of the fabric and print.

Question 8

Can I customize my order?

Accepted Answer

We offer customization options for select pieces. For any specific requests regarding fit, length, or details, please reach out to us before placing your order. Our team will assist you with availability and possibilities.

FAQ

Frequently Asked Questions